Privacy Policy
Last updated: March 25, 2026
CoreAI ("we", "us", or "our") operates the CoreAI platform, including our website, API services, Telegram bot integration, and related tools (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
1. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, and password when you register for a CoreAI account.
- Telegram Data: Your Telegram user ID, chat ID, and messages exchanged with our bot to provide store management services.
- Third-Party Platform Data: When you connect third-party accounts (such as Meta/Facebook), we receive and store access tokens, user IDs, business account information, page information, and advertising account details necessary to operate features you request (e.g., campaign creation).
- Store & Product Data: Information you provide about your store, products, orders, and customers.
- Payment Information: Payment processing is handled by Stripe. We do not store full credit card numbers. We may store Stripe customer and subscription identifiers.
- Usage Data: Log data, IP addresses, browser type, pages visited, and feature interactions for analytics and service improvement.
- Media: Images you upload for products, store branding, or other features.
2. How We Use Your Information
- Provide, operate, and maintain the Service.
- Process your requests, including store setup, product management, order processing, and advertising campaign management.
- Communicate with you via Telegram, email, or other channels regarding your account and service updates.
- Connect to third-party platforms (Meta, Stripe, etc.) on your behalf when you explicitly authorize such connections.
- Improve and personalize the Service through analytics.
- Detect and prevent fraud, abuse, or security incidents.
- Comply with legal obligations.
3. Third-Party Services
Our Service integrates with the following third-party services. Your use of these services is subject to their respective privacy policies:
4. Data Sharing & Disclosure
We do not sell your personal information. We may share data in the following circumstances:
- With your consent: When you explicitly authorize connections to third-party platforms.
- Service providers: Trusted third-party services that assist in operating our platform (hosting, email delivery, payment processing).
- Legal requirements: When required by law, regulation, or legal process.
- Business transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. Some data may be retained as required by law or for legitimate business purposes.
6. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure storage of credentials and tokens, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access, correct, or delete your personal data.
- Object to or restrict processing of your data.
- Data portability.
- Withdraw consent at any time.
- Lodge a complaint with a supervisory authority.
To exercise any of these rights, contact us at [email protected].
8. Cookies
Our web application may use cookies and similar technologies for session management, authentication, and analytics. You can control cookie preferences through your browser settings.
9. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: